Streamers Return Policy Streamers offers a 20 day return policy for merchandise based on the following conditions: Damaged Product Box If you receive products which have been damaged in shipping, please refuse the products when the original delivery is attempted. If damaged products are accepted from the carrier, damage should be noted on the carrier delivery record. Please save the product and the original box and packaging and notify Streamers immediately to arrange for a carrier inspection and a pick up of damaged products. Please notify Streamers Customer Service of damaged products WITHIN THE FIRST 10 DAYS of receipt. Timely receipt of this information is necessary for Streamers to file a damage claim. Damaged merchandise will only be exchanged for the exact same product. Non-Damaged/Defective, Unopened Merchandise within 20 days of Original Purchase Date If you have non-defective merchandise which is unopened, we will issue you an RMA # and will give you an address to ship the product to at your expense subject to a 15% restocking fee or more, depending on the item, manufacturer policies, and circumstances. Return shipping is at your expense. Non-Damaged/Defective, Opened Merchandise We will not accept returns on merchandise that have been opened and are not defective. Defective Products If you have received defective merchandise you must contact Streamers within 20 days for replacement of defective merchandise with the exact same product. After 20 days, you (the customer) will have to contact the manufacturer directly. All return products must have an RMA number or the return will be refused at our warehouse. To receive an RMA: Please contact Streamers' Customer Service at; (519) 679-6575, Monday through Friday, 10am - 6pm, E.S.T., or by email to obtain a Return Merchandise Authorization (RMA) before shipping product back to Streamers. This will expedite and help ensure the proper action or credit upon processing. In order to expedite a return, please have the following information on hand when requesting an RMA number: Customer number, invoice number, serial number, reason for return, action to take (replacement/repair/return/credit) and whether the box has been opened or is still manufacturer sealed. Please return all products 100% complete including all original manufacturer boxes with the UPC code and packing materials, all manuals, blank warranty cards, accessories and any other documentation included with the original shipment. RMA approval is contingent upon, among other things, the products being 100% complete. You (the customer) are responsible for shipping charges to Streamers distribution center for all products being shipped for return, exchange or replacement. Products exchanged or replaced will be shipped by Streamers to Customer, at Streamers expense. You are responsible for all risk of loss and damage to products being shipped for return, exchange or replacement. Please fully insure return shipment in case of loss or damage. Please use a carrier who is able to provide you with proof of delivery such as UPS or Federal Express. This is for your protection as well as to ensure quick action on your return. Return privileges vary by manufacturer. Please contact Streamers Customer Service for details. Replacement Policy: You are responsible for returning damaged or defective merchandise to Streamers. Streamers will not ship replacement merchandise until receipt of damaged or defective item. All defective or damaged returns are subject to verification. Failure to return a product within the return period will be deemed to be an acceptance of the product. Exceptions to the Above Policies Custom orders, bulk orders, seasonal items and other products designated as "This Sale Final", "No Returns", or similar language may not be returned.